Frequently Asked Questions

Quick Questions

Q. What is your turnover for smaller quantities, (e.g 1-5 units per design)?
A. First of all there is NOMOQ condition, you can order 1 piece of each design. We complete orders generally in 1 week to 4 weeks depend on the order size and complexities of designs selected. Custom designs take at least 2 weeks and more.

Q. Of the items we select may we have high quality photos to show our clients?
A. Yes it is possible up to certain quantity. We provide Photo for real product once your order is ready. Initially we will give you photo from catalogue. That is also of good quality. We would have to discuss your requirement to provide this facility to you.

3. If we wanted to substitute different gemstones in a few of your designs, would that be possible and expensive?
Different gemstones in any design is always possible. The price will vary because Jewelry prices are based on Gemstone only.

4. If we inquire about a design of yours that has no listed price how long will it take to get us costings? 
Once you send us the list of items for Quotation, we will get back to you in 2 hours with prices.

5. How do you ship? Are you willing to state lower costing for customs purposes? Shipping mode will be your choice. 
We use EMS POST / FedEx / UPS / DHL / UBX / ARAMAX or any other courier to ship. Whatever is suitable for you, you can suggest us.
Shipping charges depend on order quantity. All shipping companies deliver package by weight so bigger the order more the shipping charges. However our website indicates the shipping charges while you checkout your order.

6. How are they packed--poly bags? 
Each piece is packed in Ploy zip bag. We also put Anti Tarnish strip with each item. Poly Bags with items will be put in a Tin Box for proper safety as we understand that is very important.

7. They are stamped 925 correct? 
Yes, each piece is 925 stamped. Also items are made of PURE 925 Sterling Silver. If you have any brand name, we can also stamp that name on your ordered jewelry.

8. What forms of payment do you accept, (TT, Western Union)? 
We accept payment by TT or Pay Pal.
  
Quality Information 

Q. Are your items real silver? 
A. Yes, our items are .925 sterling silver with a rhodium finish unless otherwise noted on the product description. 

Q. What is Sterling Silver? 
A. Silver is a precious metal and, much like gold, is too fine to be utilized in a 100% pure form. To make it durable enough for use in jewelry, pure silver, which has a .999 fineness (99.9%), is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver and the resulting product is .925 sterling silver (92.5%). This alloy is strong enough to be used in jewelry. 

Q. What is Rhodium and Rhodium finish? 
A. Rhodium is a metal that is a member of the platinum family. In its natural state Rhodium is found to be liquid, not solid like platinum. In its liquid state Rhodium can be applied to gold, sterling silver, base metals or other alloys to give it the shiny white surface of platinum but at a fraction of the cost. The rhodium coats the silver to enhance shine and durability. This metal top layer is usually applied using a process known as electroplating. 

Q. What are the stones made of? 
A. Sizzling Silver uses natural semiprecious gemstones as well us lab created stones based on customer's requirements. 

Q. How do I clean my Sizzling Silver jewelry? 
A. We recommend using a silver polishing cloth. We do NOT recommend cleaning the items with liquid sterling silver cleaner or silver polish. If the items are exposed to these cleaning products the rhodium finish will be damaged. 

Q. Can I wear my item while washing my hands (In the shower, etc.)? 
A. Yes you may wear the item while coming in contact with water, but we do not suggest it. Soaps and lotions can cause build up on the stones reducing brilliance. Also, common household chemicals such as anti-bacterial soap can cause the Rhodium finish to be worn away. A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home. 

Q. Will these rings turn my finger green? 
A. No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to "turn green" from silver or gold jewelry, especially when the weather is warm and humid. This "green finger effect" may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable, may react with your body chemistry, causing a harmless green or black discoloration on the skin. The rhodium plating that can be found on many of our pieces serves not only to make the jewelry look beautiful but also acts as a defensive layer, preventing this reaction from happening. Another reason for skin discoloration may be the use of lotions, soaps or chemicals that come in contact with your skin on an everyday basis (i.e.: antibacterial soap and household cleaning supplies). A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home. 

Q. What do I do if I received my items damaged? 
A. We're sorry to hear about your issue with the item that you ordered. We do our very best to provide our customers with beautiful, quality products that they'll enjoy. While we do thoroughly inspect our items before shipping, it has been found on rare occasions that, during transport in rough conditions, stones can be lost and items may be damaged. If you receive an item that is missing a stone or has been damaged in some other way, please contact us as soon as possible. Visit our contact us page for contact information. 

Q. Can I have a ring sized? 
A. We do not recommend sizing the item because the heat that it takes to size the item could possibly alter the quality of the gemstones. If you do decide to have your ring sized by a professional jeweler, once the ring has been altered it cannot be returned for a refund or exchange. 

Shipping Information 

Q. How will my order be shipped? 
A. We try to finish orders from 1 week to 4 weeks depending on the size of the order. Please note that weekends, bank and/or government (non-mail) holidays and major holidays are NOT included as business days. 

Q. What shipping methods do you offer and what are the costs? 
*Please note we do not guarantee shipping time frames except on FedEx packages.

Q. What are FedEx Holidays? 
A. FedEx does NOT deliver on these holidays:
Memorial Day 
Independence Day 
Labor Day 
Thanksgiving 
Christmas 
New Years 

Q. Do you ship internationally? 
A. Yes, we do ship internationally. For shipping cost refer shipping cost list above plus whatever duties and taxes you may incur. Average international shipping time is 7 to 15 business days. 

Q. From where is my order being shipped? 
A. All orders are shipped from our factory warehouse located in the city of Jaipur, India. 

Q. How long will it take to process and ship my order? 
A. We make every attempt to process orders as quickly as possible. We try to complete orders from 1 week to 3 weeks. 

Q. When are orders shipped? 
A. Orders are shipped out Monday through Friday. Orders will not be processed or shipped out on weekends or holidays. 


Order Information 

Q. How can I place an order? 
A. You may place an order on the website securely. 

Q. Is it safe to submit my credit card information on your website? 
A. We don't ask credit card information on website to avoid any issues. We use PayPal as well for payment where you can process your credit card securely. 

Q. Do you offer a wholesale program? 
A. Yes, we only offer wholesale program. Because we are direct manufacturers, we always see wholesale customers. 

Payment Information 

Q. What credit cards do you accept? 
A. We accept credit and debit cards with the Visa, Master card, Discover or American Express logo. 

Q. Can I place an order by mail with paypal amount? 
A. Yes.

Q. Can I place an order and pay thru PayPal? 
A. We are now accepting PayPal for all orders.  


Catalog Information 

Q. How can I get a copy of your free catalog? 
A. Our catalog is always online! Keep coming to website we do lot of changes to website all the time. 

Q. How often is there a new catalog available? 
A. Every month we keep changing styles. 

Q. Does your catalog consist of all of the items you carry? 
A. Sizzling Silver has over 250000 items available in the catalog, It’s not possible to put all items onwww.sizzlingsilver.com because there are companies who make copies of our jewelry. Once we start business with you, we share all items details with you by the time depending on the volume of the orders. 

Q. Are the prices in the catalog set prices? 
A. We apologize but the prices in the catalog are subject to change without notice. All updated prices will be located on our website price page which we send you after making sure that you are a genuine customer. Prices of items depend on the silver price in that month.

General Information 

Q. Do you have a showroom? 
A. No, as we are only manufacturers and direct factory, we sell to wholesalers. Our website www.sizzlingsilver.com is wholesale website.

Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order). 

Colors 
Manufactured stone can slightly differ in saturation, tone and hue from time to time during production. We have made every effort to display as accurately as possible the colors of our products that appear on our site. We cannot guarantee that your computer monitor's display of any color will be accurate.