FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
What is your turnover for smaller quantities, (e.g 1-5 units per design)?
First of all there is NO MOQ condition, you can order 1 piece of each design. We complete orders generally in 2 week to 4 weeks depend on the order size and complexities of designs selected. Custom designs take at least 2 weeks and more.
Of the items we select may we have high quality photos to show our clients?
Yes, it is possible up to certain quantity. We provide Photo for real product once your order is ready. Initially we will give you photo from catalogue. That is also of good quality. We would have to discuss your requirement to provide this facility to you.
If we wanted to substitute different gemstones in a few of your designs, would that be possible and expensive?
Different gemstones in any design is always possible. The price will vary as Jewellery prices are based on Gemstone and metal both, so if the gemstone changes, the price eventually changes.
If we inquire about a design of yours that has no listed price how long will it take to get us costings?
We try to get back to you with the quotation as soon as possible, but it won’t take more than a day.
How do you ship? Are you willing to state lower costing for customs purposes? Shipping mode will be your choice?
We use EMS POST / FedEx / UPS / DHL / UBX / ARAMAX or any other courier to ship. Whatever is suitable for you, you can suggest us.
Shipping charges depend on order quantity. All shipping companies deliver package by weight so bigger the order more the shipping charges. However, our website indicates the shipping charges while you checkout your order.
How are they packed--poly bags?
Each piece is packed in Ploy zip bag. Poly Bags with items will be put in a Tin Box for proper safety as we understand that is very important.
They are stamped 925 correct?
Yes, each piece is 925 stamped. Also, items are made of PURE 925 Sterling Silver. If you have any brand name, we can also stamp/print that name on your ordered jewellery.
What forms of payment do you accept, (TT, Western Union)?
We accept payment by TT or Pay Pal.